New Customer Portal: Announcing MyEH

Welcome to MyEH—we know you are going to love it. As you get started using your new customer portal, there are a few things you need to know. As we continue to deliver enhancements and new features, we will update you in our newsletter, through this blog, and in the notification section in the portal. We want to ensure you’re getting the most out of your new platform!

Note: Not yet on MyEH? Keep an eye out for your notification that it’s your turn to onboard, coming from Euler Hermes Communications. We can’t wait to have all of our customers on the new platform in 2022!

There are several features available in MyEH that didn’t exist in EOLIS (previous customer portal). Below are some that we think will be most useful to you on a regular basis.

• Buyer grades and grade history are available on all Named buyer decisions.
• The new contact feature which allows you to send questions to your service team right from the platform.
• Self-serve password functionality.
• Claims tracker to see an updated status of filed claims.

While most features are available in MyEH, until all features are fully available, you will need to use EOLIS for the below tasks. You can easily access EOLIS through the MyEH portal by clicking the EOLIS icon in the top right-hand corner of the port. See below.

• Monthly Overdue reporting
• SmartView report access

We want to make sure you are aware of all the new functionality available in MyEH. Check out these helpful tips to make your experience even easier!

• Use Chrome or Firefox for the best experience
• Navigation help slider-turn on and off based on your comfort with the new site. 

• Click to copy EHID feature—when viewing a buyer in the Manage section, simply hover over the EHID and a button will appear so you can easily copy the EHID for future use. 

• Organize columns in the Manage section to customize the data you want to see.