Carrying debt can become burdensome. Not only does it monopolise resources, but it can also hinder forecasting and your bottom line. A potential solution to cash flow problems is to adopt a forward-looking strategy for minimising debt.
It all boils down to ensuring you have defined – and provided your customers with – the right information. First, set yourself up for success by implementing standard terms and conditions. Each customer should be aware of this agreement, including any penalties for late payment, from the onset of the relationship. Next, proactively decide when it makes financial sense to chase down an unpaid invoice.
The burden of proof is on you, and there are considerable costs associated, so knowing your ‘tipping point’ will save resources in the long term. Instead of waiting for a bill to become overdue, you can initiate a transparent dialogue around objectives and issues management.
For more tips on managing customer payments, you can read our article on how to maintain good customer relationships when facing unpaid invoices, and our piece outlining tips on what to do when your customer doesn’t pay.