Scope of services
Risk:
- Assessing credit worthiness of Buyers (pre-vet)
- Creating Credit Limits
- Explaining Credit Limit Decisions
- Raising International Grading Requests (UK excluded)
- Updating Buyer Records
Policy Administration:
- Updates to Risk Decision Distribution Plans
- Updates to Policy Holder contact details
- Explanations of Invoices and Statements of Account
- Providing Duplicate Invoices and Statements of Account
- Starting the process for any mid-term amendments such as adding a new country to the policy coverage
- Starting the process for the release of any LCB/NCB
Online Services:
- Creating Access to MyEH & EOLIS
- Forgotten Passwords for EOLIS
- Technical Assistance for MyEH, EOLIS & SmartView
Claims & Collections:
- Starting the process for a Claim or a Collection
- Providing updates on a Claim or Case already submitted
- Providing explanations of Fees and Invoices
