Contact our UK-based call centre for a quote or request a call back via our online form.
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New Customers
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Existing customers
New customer helplines
Contact our UK-based call centre for a quote or request a call back via our online form.
Lines open Monday to Friday 9:00am–5:00pm
Closed on Bank Holidays
Existing customer helplines
Need more help? If you have any questions that we haven't answered please contact our existing customer helpline to:
Lines open Monday to Friday 9:00am–5:00pm
Closed on Bank Holidays
Supporting our customers
Feedback & Complaints
Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.
We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.
Should you wish to make a complaint then it should be directed to:
Premierline
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW
Closed on Bank Holidays